Cancellation & Refund

1. Eligibility for Exchange

We offer exchanges only under the following conditions:  

- The product received is damaged or defectiv.  

- The issue is reported within 7 working days of delivery.  

- The product is unused and in its original packaging.  

 

Exchanges are not accepted for:  

- Change of mind or personal preference.  

- Damage caused by improper use or mishandling.  

- Products purchased from third-party sellers.  

 

2. Exchange Process  

To request an exchange, follow these steps:  

a. Email us at hello@bloknroll.com with:  

   - Order details (order number, purchase date).  

   - Clear images of the damaged or defective product.  

b. Our team will review your request within 3-7 business days.  

c. If approved, we will provide exchange instructions.  

d. Once we receive the damaged product, we will ship a **replacement** at no extra cost.  

 

3. Important Notes  

- No refunds will be issued under any circumstances.  

- Exchanges are subject to product availability. If the exact item is unavailable, we will refund the money.  

- Shipping fees (if applicable) are non-refundable.  

 

4. Non-Exchangeable Items  

We do not offer exchanges for:  

- Products damaged due to improper use.  

- Items without original packaging.  

- Free gifts or promotional items.

 

5. Refund Policy

Refunds are only issued under the following conditions:

• An exchange is approved, but the requested replacement item is out of stock or discontinued.

• A transaction was unsuccessful, but the payment was still deducted.

Refund Process:

• You will be notified via email if a refund is applicable.

• The refund will be processed to your original payment method within 7–10 business days after confirmation.

• For failed transactions, please email hello@bloknroll.com with your order details and proof of payment. Our team will verify and initiate a refund promptly.

• We do not offer refunds for reasons such as change of mind, dissatisfaction with product features, or delivery delays caused by third parties.
   

If you have questions or concerns, contact us at hello@bloknroll.com.